Orders, delivery and returns

These conditions apply to purchases made by consumers on this website. Simone & Marcel is the trade name of MAISON SIMA S.L.:

Company: MAISON SIMA S.L.
Tax ID: ESB56472947
Registered office: Calle Palo, 15, 45710 Madridejos (Toledo), Spain
Email: contact (at) simonemarcel.com
Phone: +34 925 30 84 77
Commercial Registry: Commercial Registry of Toledo, volume 1771, folio 23, section 8, sheet TO-46427.

1. How to place an order

Choose your lamp and its options (material, metal, cable, switch and plug) and add it to the cart.
In the cart, enter your billing and delivery details. Before paying you will see a summary with the products, the total price with VAT and the shipping cost, and you can correct any error.
The order is completed when you click the payment button, which implies an obligation to pay.
You will receive an email confirming the order, with these conditions. We keep a copy of every order for the period required by law, and you can ask us for it during that time.

Lampshades, Kelo bases and bulbs are separate items: on a lamp's page they can be chosen together with the lamp and their price is then shown added to the lamp's price, but each one is a line of its own in the order.

You can also order by email: we will send you a quotation as soon as possible. The contract can be concluded in Spanish, English or French.

If you want to change your order or your details, write to us as soon as possible. Once the order has been shipped it can no longer be modified.

2. Prices and payment

Prices are in euros and include VAT for deliveries in the European Union. Shipping costs are shown before payment. For deliveries outside the EU (for example the United Kingdom, Switzerland, Norway, the United States or Canada), import duties and taxes may be charged by the carrier or customs on delivery and are paid by the customer.

You can pay by bank card (Visa or Mastercard) on our bank's secure payment page, with PayPal or by bank transfer. Card details are entered on the payment provider's page and never reach us. If you pay by bank transfer, the order is cancelled if the transfer has not been received within 5 working days.

If, due to an obvious error, the price shown for a product is manifestly wrong, we may cancel the order and refund everything you have paid; if you wish, you may instead buy the product at its correct price.

3. Production and delivery

Each piece is made to order in our workshop. Production takes about 3 weeks, plus the transit time, which depends on the destination. When your order is ready we will send you an email with the tracking number. If we do not deliver within the agreed time, you may give us an appropriate additional period; if we do not deliver within that period either, you may cancel the order and we will refund what you have paid.

Shipping costs:

Spain (mainland and Balearic Islands): free shipping on every order.
Portugal (mainland), France, Belgium, the Netherlands, Luxembourg, Monaco, Germany, Ireland, Italy and the United Kingdom: free shipping for orders from 300 €. For smaller orders the shipping cost is calculated at checkout according to the weight and the destination. Islands (such as Corsica and the other French islands, the German and Dutch North Sea islands, Venice and the smaller Italian islands, the Scottish islands, the Isles of Scilly, Madeira and the Azores) are not included in free shipping: the cost is always calculated at checkout.
Rest of Europe (Austria, Denmark, Sweden, Finland, Poland, the Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria, Greece, Cyprus, Malta, Estonia, Latvia, Lithuania, Switzerland, Norway, Iceland, Liechtenstein) and Gibraltar: the shipping cost is calculated at checkout according to the weight and the destination.
Other countries and special territories (such as the Canary Islands, Ceuta, Melilla, the Isle of Man or the Channel Islands): at checkout you can request a quotation. We will reply as soon as possible with the shipping cost, and you can then pay the order.

When you receive your order, please check the packaging before signing. If you see any damage (knocks, cuts, moisture), write it on the carrier's delivery note and send us photos of the box, the label and the product, if possible within 5 working days. This helps us claim from the carrier quickly; it does not limit your legal rights: we are responsible for any damage that occurs before the delivery.

4. Right of withdrawal (returns)

You have 14 calendar days from the day you receive the product to withdraw from the purchase without giving any reason. If an order arrives in several deliveries, the period starts with the last one.

To withdraw, use the «Withdraw from contract here» link at the bottom of every page of our website (www.simonemarcel.com/withdrawal); we will send you an acknowledgement of receipt by email at once. You can also tell us clearly before the period ends, by email or with the form below, indicating your order number. Then send the product back within 14 days of telling us, well packed, ideally in its original packaging, to our workshop: SIMONE & MARCEL, Ctra. CM-4133, km 2, 45700 Consuegra (Toledo), Spain. Return costs are paid by the customer.

We will refund all payments received, including the original standard delivery cost, within 14 days of your withdrawal, using the same payment method. We may wait until we receive the product or proof that you have sent it. You may handle the product as you would in a shop to check it; if it shows damage or use beyond that, we may deduct its loss of value.

Exception: the right of withdrawal does not apply to pieces made to your specifications or clearly personalised, such as lampshades in a fabric chosen by you or sizes and finishes outside our catalogue. We will always tell you before the purchase if a piece falls under this exception.

Withdrawal form

(Complete and send this form only if you wish to withdraw from the contract.)

To: MAISON SIMA S.L. (Simone & Marcel), at the address and email shown above.
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name and address of the consumer:
Signature of the consumer (only if this form is sent on paper) and date.

5. Legal guarantee

All our products have a legal guarantee of 3 years from delivery for any lack of conformity. If a product is faulty, write to us with your order number and photos: we will repair or replace it free of charge, or, if that is not possible, reduce the price or refund it.

Our pieces are made by hand with natural materials: differences in colour, veining, texture or glaze between pieces and with respect to the photographs are part of their character and are not defects. The guarantee does not cover normal wear (such as the end of the useful life of a bulb) or damage caused by incorrect installation or misuse.

6. Customer service and complaints

For any question or complaint, write to the email shown above. We answer complaints as soon as possible and in any case within one month. Complaint forms (hojas de reclamaciones) are available to consumers on request.

We are not members of any alternative dispute resolution scheme (such as consumer arbitration).

7. Applicable law

These conditions are governed by Spanish law, without prejudice to the mandatory consumer protection rules of the country where you live. You may bring any claim before the courts of your place of residence.

Last updated: 13 November 2026.